Council tax benefit backdating regulations

If you prefer, call into one of our offices and make your request for your claim to be backdated. The more information and evidence you give in support of your request, the quicker we can make a decision.Alternatively, you can print off, complete and return this form: This is not an exhaustive list, and meeting any of the reasons given does not guarantee that we will backdate your claim. In some cases we may phone you or write to you for more information or we may ask you to come in for an informal interview.In order that the authority may consider backdating a claim, the customer must make a written request.A claim can only be backdated for up to three months for Pension Credit age customers (this is automatically granted however proof of income / capital for this period must be supplied) and Housing Benefit backdating for working age customers can only be considered for a maximum period of one month from the date of the request.If you have not heard from us within 14 days of submitting your backdated benefit claim online, please telephone your area benefits office for advice. Tower Hamlets operates as a centralised benefit claims processing service and a dedicated benefits call centre both based at the Town Hall where all postal, email and telephone enquiries should be directed.

If we still need more information, we will write to you.Benefits Service London Borough of Tower Hamlets Mulberry Place 5 Clove Crescent London E14 2BG Telephone: 020 7364 5001 Fax: 020 7364 7048 Email: [email protected] Personal callers should visit their nearest One Stop Shop to hand in claim forms, obtain receipts and have original evidence photocopied.You are currently able to access your Council Tax and Housing Benefit/Council Tax Support details online.You can claim housing benefit and/or council tax support for a past period. Do this as soon as you realise you want to ask for a backdate, as we can only go back the maximum period from when we receive your request. You can complete the relevant part of the claim form that deals with backdating, or send a letter in separately.

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